Are there any scheduling restrictions?

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• I’ve purchased Online Private Lessons but I don’t see a time that works for me. What are my options?

  Please contact our Program Specialists for scheduling assistance at 1-888-709-8324 or 1-408-871-3700 (international). Our team is happy to assist you with the scheduling process!

• Can I schedule more than one lesson at a time?

  Yes, you can schedule more than one lesson at a time by logging into your My Account! As you schedule, be sure to select the final "Schedule" button once finished to ensure your lessons are scheduled! You can also verify they are scheduled by ...

• How do I change the time zone that I am booking in?

  You can change the time zone at any time under the "Student Time Zone" of your Online Private Lessons in your My Account. All of the times shown when scheduling a lesson will be in the selected time zone. You can also change the time zone while ...

• My preferred instructor is not available. What should I do?

  By selecting "Schedule by Date" when scheduling a lesson, you will see availability for all of our iD Certified Instructors. Instructors can see all notes from previous sessions, so they’re well informed of what your child has already covered. That ...

• What happens after I schedule a lesson?

  Immediately after scheduling a lesson, you will receive a confirmation email that includes a Zoom link for your child's session. Software download/installation instructions for your selected topic and important information are included in a reminder ...