How do I pause or cancel my subscription for Online Private Lessons?
Subscriptions can be paused or cancelled at anytime. To pause or cancel your subscription, please follow the directions below.
Please note that all Online Private Lessons that have been purchased are non-refundable upon purchase. You can view our iD Tech Online Terms & Conditions for more information.
1. Log into My Account and go to the "Billing Tab". If you have an active or paused Online Private Lesson subscription then you will see a link to "Manage your subscriptions". Click on this link.
Please note: If you do not have an active or paused subscription, the link to "Manage your subscriptions" will not appear.
2. Select your child's name and find the desired active subscription. You will have the option to Pause or Cancel your subscription.
3. You will have the option to pause your subscription for 1 - 3 months. Select the desired length of time to pause your subscription and click "Pause subscription".
4. You will now see your subscription has been paused. Please note the date of your next billing as the card on file will be automatically charged on this date.
5. To cancel your subscription, click on the "Cancel subscription" button and confirm your cancellation in the pop-up window. Cancelling your subscription will stop all future purchases from that subscription. To purchase a new subscription, click here.
Need help? Contact our Program Specialists for assistance! You can send an email to info@idtech.com or give them a call at 1-888-709-8324.
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