How do I change my lesson topic?
Your lesson topic can be changed when scheduling each lesson in My Account. However, the lesson topic cannot be changed if you have selected a package for a specific topic. If you wish to schedule a new topic, please contact Client Services at 1-888-709-8324 during office hours.
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What happens after I schedule a lesson?
Immediately after scheduling a lesson, you will receive a confirmation email that includes a Zoom link for your child's session. Software download/installation instructions for your selected topic and important information are included in a reminder ...
How do I change the time zone that I am booking in?
You can change the time zone at any time under the "Student Time Zone" of your Online Private Lessons in My Account. All of the times shown when scheduling a lesson will be in the selected time zone. You can also change the time zone while scheduling ...
How do I reschedule my lesson?
Lessons can be rescheduled directly in My Account under the Online Private Lessons section of your Home tab. Please note that lessons cannot be rescheduled less than 24 hours ahead of the scheduled lesson time, and any lessons cancelled within 24 ...
How do I cancel a lesson?
Lessons can be cancelled directly in My Account. If you have multiple children enrolled, select their name from the drop-down list. All scheduled lessons will appear, and each lesson will have a cancel option available. To confirm the cancellation, ...
Where can I find the software installation instructions for my upcoming lesson?
All software installation instructions will be provided in your lesson reminder email sent 28 hours ahead of the scheduled lesson.