What can I do if my printer is broken?

What can I do if my printer is broken?

Please email us at hello@idtech.com and provide us with the following information:
Your Name
Your Child's Name
A Description of the Issue
We will submit a request on your behalf with this information, after which you will receive further instructions to help troubleshoot your 3D printer problems.

*This process is only valid for 3D printers purchased through the Online Private Lessons program. 

You can also reach out to Monoprice directly for assistance if you prefer; contact their support team here.


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