I’m unable to connect the printer to the computer. What can I do?
If you are having trouble connecting the printer to your computer, please first make sure you’re using the Micro SD card that came with the printer. We do not recommend using the USB cord because it can cause projects to stop mid-print if the computer goes to sleep or becomes busy.
Some newer computers do not have an SD card slot, or they may have USB drivers that don’t recognize the printer. If your instructor is unable to get you connected during your next session, you’ll want to purchase a USB/SD adapter.
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For the Monoprice Cadet printer, we recommend 1.75mm PLA Filament. We recommend that you purchase additional filament before your lessons.
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Please email us at hello@idtech.com and provide us with the following information: Your Name Your Child's Name A Description of the Issue We will submit a request on your behalf with this information, after which you will receive further instructions ...
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