I lost my Micro SD Card. What can I do?
Micro SD Cards commonly fall between the reader and the side of the unit. We suggest you unplug the unit and then unscrew the side panel to locate the MicroSD card.
If this is not the case, your best option is to purchase a new one. When purchasing a replacement MicroSD card, please make sure that it is not labeled HC (High Capacity) as it may not be compatible with the printer. The card must be smaller than 4GB in size. You can find a replacement Micro SD card at Amazon or Best Buy.
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I want to use a different credit card to make a payment.
You are able to use a different credit card to make payments towards your remaining balance. 1. Log into your My Account 2. Select "Billing" in the top-right 3. Select the "Go now" button under "Billing Information" 4. Select the "Change Card" button ...
I’m unable to connect the printer to the computer. What can I do?
If you are having trouble connecting the printer to your computer, please first make sure you’re using the Micro SD card that came with the printer. We do not recommend using the USB cord because it can cause projects to stop mid-print if the ...
Why doesn’t my version of CURA work?
If you download CURA from their website, you may notice some inconsistencies. We recommend that you download the CURA already on the SD card that comes with the printer.
My payment did not go through when I was auto-billed.
Please log into My Account and follow these steps: 1. Select "Billing" in the top right 2. Select the "Go now" button under "Billing Information" 3. Verify if the credit card on file is up to date. If it is not, or you need to use a different credit ...
How do I use the Refer-a-Friend discount?
When you register for an eligible iD Tech program, you’ll receive your own Refer-a-Friend code—perfect for sharing with friends and family! For every new student who registers and attends using your code, you’ll earn a $25 tuition credit, and your ...