What is the cancellation policy for Online Private Lessons?
If you need to cancel or reschedule for any reason, let us know at least 24 hours in advance.
No-shows, last-minute rescheduling, or cancellations (within 24 hours of the appointment start time) are credited against your account. With at least 24 hour notice we will gladly reschedule any appointment with no penalty.
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How does my Online Private Lessons subscription work?
A new package of lessons will be automatically added and charged to My Account once per month on the day of the initial purchase. Subscriptions purchased on the 29th, 30th, or 31st of a month will be charged on the 28th of the following months. Each ...
How do I pause or cancel my subscription for Online Private Lessons?
Subscriptions can be paused or cancelled at anytime. To pause or cancel your subscription, please follow the directions below. Please note that all Online Private Lessons that have been purchased are non-refundable upon purchase. You can view our iD ...
How do I cancel a lesson?
Lessons can be cancelled directly in My Account. If you have multiple children enrolled, select their name from the drop-down list. All scheduled lessons will appear, and each lesson will have a cancel option available. To confirm the cancellation, ...
What are Online Private Lessons?
Online Private Lessons promote fast advancement and increased confidence with technology. They are 60-minute tutoring sessions that offer scheduling flexibility and personalized instruction for your child. Our Tech Rockstar Instructors share their ...
What is the cancellation policy for Online Teen Academy courses?
The tuition paid is non-refundable from the time of registration. Changes to your registration can be made up to 48 hours before the start of each Online Teen Academy session via your My Account. If you would like assistance in making any changes to ...