Scheduling Online Private Lessons
How do I cancel a lesson?
Lessons can be cancelled directly in My Account. If you have multiple children enrolled, select their name from the drop-down list. All scheduled lessons will appear, and each lesson will have a cancel option available. To confirm the ...
How do I reschedule my lesson?
Lessons can be rescheduled directly in My Account under the Online Private Lessons section of your Home tab. To change your lesson, start by cancelling your previous lesson and then scheduling a new one using the open slot. Please note that any ...
How do I view my scheduled Online Private Lessons?
Scheduled lessons can be viewed directly in My Account under the Online Private Lessons section of your Home tab. Click on the black "Go Now" button below "Online Private Lessons". If you have multiple kids enrolled, select their name from the ...
How do I schedule my Online Private Lessons?
Lessons can be scheduled directly in My Account under the Online Private Lessons section of your Home tab. Click on the green "Go Now" button. 1. First, ensure that your student's time zone is correct, then click on the blue "+" button on ...
Can I book multiple lessons on the same day?
Yes, if availability allows, you’re welcome to book multiple lessons in a day. Please note that lessons must be scheduled at least 30 minutes apart.
Can I book back-to-back lessons?
Yes, if availability allows, you’re welcome to book back-to-back lessons. Please note that lessons must be scheduled at least 30 minutes apart.
How do I change my lesson topic?
Your lesson topic can be changed when scheduling each lesson in My Account. However, the lesson topic cannot be changed if you have selected a package for a specific topic. If you wish to schedule a new topic, please contact Client Services at ...
Can I schedule more than one lesson at a time?
Yes, you can schedule more than one lesson at a time by logging into your My Account. As you schedule, be sure to select "Submit" once finished to ensure your lessons are confirmed!
Are there any scheduling restrictions?
Lessons must be scheduled at least 3 days in advance and no more than 30 days in advance.
How do I change the time zone that I am booking in?
You can change the time zone at any time under the "Student Time Zone" of your Online Private Lessons in My Account. All of the times shown when scheduling a lesson will be in the selected time zone. You can also change the time zone while scheduling ...
Can I schedule a lesson for tomorrow?
It is our current policy that lessons must be scheduled at least 72 hours in advance. This allows our instructors to properly prepare for lessons and plan their days accordingly.
My preferred instructor is not available. What should I do?
By selecting "Schedule by Instructor" when scheduling a lesson, you will see availability for all of our iD Certified Instructors. Instructors can see all notes from previous sessions, so they’re well informed of what your child has already covered. ...
I’ve purchased Online Private Lessons but I don’t see a time that works for me. What are my options?
Due to high demand, we are actively onboarding additional iD Certified Instructors and will be adding more time slots each week. Please check back regularly for added availability, or contact us for further assistance.
Where can I see my Online Private Lessons balance?
In My Account, scroll down to Online Private Lessons and click “Go now.”
What happens after I schedule a lesson?
Immediately after scheduling a lesson, you will receive a confirmation email that includes a Zoom link for your child's session. Download instructions for your selected topic and important information are also included. You can also find the Zoom ...
What is the cancellation policy for Online Private Lessons?
If you need to cancel or reschedule for any reason, let us know at least 24 hours in advance. No-shows, last-minute rescheduling, or cancellations (within 24 hours of the appointment start time) are credited against your account. With at least 24 ...